Legal
Refund Policy
Last updated: 5 July 2026
This policy covers two different things: refunds of your WhenTap subscription, and refunds of the payments your own customers make when they book a paid service.
Your WhenTap subscription
We offer a no-questions-asked refund within 14 days of your first paid charge, as long as you have not used more than half of that plan's monthly booking allowance since any trial ended.
To request one, contact us through our support form from the email address on the subscription, and include your plan name. Approved refunds are processed via Stripe within 5 business days.
Not eligible
- Charges more than 14 days after the first paid charge
- Plans where usage exceeded half the monthly booking allowance after any trial ended
- Custom arrangements negotiated separately (refund terms are in that agreement)
- Accounts cancelled for breach of our Terms of Service
Cancellation is not a refund
Cancelling your subscription stops future charges but does not by itself refund past charges. Use the process above for that. You can cancel anytime from the billing portal, and access continues through the end of your current billing period.
Tax
Refunds are issued net of any VAT or sales tax we collected, returned proportionally.
Your customers' booking payments
Booking payments are separate from your subscription. When a customer pays for a paid service, the money goes into your own connected Stripe account, and WhenTap takes no cut of it.
When a paid booking is cancelled, WhenTap issues the refund automatically against your connected Stripe account, marks the booking as refunded, and the customer is told a refund has been issued. Because the charge lives in your Stripe account, you can also refund it directly in Stripe at any time. WhenTap does not hold or control your booking revenue.
Contact
Any question about billing or refunds: reach us through our support form.