Legal
Refund Policy
Last updated: 30 October 2026
This policy covers two different things: refunds of your WhenTap subscription, and refunds of the payments your own customers make when they book a paid service.
Your WhenTap subscription
We refund your first paid charge in full if you ask within 14 days of it, subject to the conditions below. On Starter and Growth, this applies as long as you have not used more than half of that plan's monthly booking allowance since the trial ended.
To request one, contact us through our support form from the email address on the subscription, and include your plan name.
Not eligible
- Charges more than 14 days after the first paid charge
- Starter or Growth plans where usage exceeded half the monthly booking allowance after the trial ended
- Custom arrangements negotiated separately (refund terms are in that agreement)
- Accounts cancelled for breach of our Terms of Service
Cancellation is not a refund
Cancelling your subscription stops future charges but does not by itself refund past charges. Use the process above for that. You can cancel anytime from the billing portal, and access continues through the end of your current billing period.
Your customers' booking payments
Booking payments are separate from your subscription. When a customer pays for a paid service, the money goes into your own connected Stripe account, and WhenTap takes no cut of it.
When a paid booking is cancelled, by you, or by the customer before the cancellation cutoff you set per service (24 hours before the start by default), WhenTap refunds it in full automatically against your connected Stripe account and tells the customer. If Stripe refuses the refund, the booking is marked "refund failed", the customer is told it could not be processed automatically, and you are emailed to refund it yourself. A payment that arrives after the slot was already released is refunded automatically. Because the charge lives in your Stripe account, you can also refund it directly in Stripe at any time. WhenTap does not hold or control your booking revenue.
Contact
Any question about billing or refunds: reach us through our support form.