Billing & plans
WhenTap charges a flat monthly subscription for the software, and nothing per booking. This page covers the free trial, the plans, and how billing works. Your customers' payments are a separate thing, handled by Stripe Connect and covered in Taking payments with Stripe.
The 14-day free trial
Every new account starts with a 14-day free trial, no card needed. The trial runs with the limits of the plan you pick under Start free trial on the pricing page. Started from anywhere else, it runs on Growth (two sites, three staff, three locations, 1,000 bookings a month, no WhenTap badge, your own logo in the emails). Either way you can set everything up and take real bookings on your own site before you pay, and subscribe to any plan in Billing during the trial.
When the trial ends without a plan, online booking pauses: the widget tells visitors that online booking isn't available right now, and new bookings stop. Nothing is deleted. Pick a plan in Billing and the widget takes bookings again straight away. While your account has no active plan (the trial ended without one, or the plan was cancelled), WhenTap stops receiving your Webflow CMS content: it stops syncing at once and takes its webhooks off your sites at its next hourly check. Your data stays. Pick a plan and syncing resumes; the webhooks are put back at the next hourly check. The panel shows how many trial days are left, and warns you three days before the end.
The plans
Prices are in USD per month, VAT included where it applies.
| Plan | Price | Sites | Staff | Locations | Bookings / month | Your branding |
|---|---|---|---|---|---|---|
| Starter | $9 / mo | 1 | 1 | 1 | 100 | No |
| Growth | $19 / mo | 2 | 3 | 3 | 1,000 | Yes |
| Pro | $39 / mo | 5 | 10 | Unlimited | Unlimited | Yes |
| Agency | $99 / mo | Unlimited | Unlimited | Unlimited | Unlimited | Yes |
Every plan includes the full feature set: CMS write-back, Google and Outlook sync, Stripe payments at 0%, email reminders with your own notes, and self-service reschedule and cancel. The plans differ in scale. The only feature differences are small: your branding (Growth and up: no "Powered by WhenTap" badge on the booking widget, and your own logo and brand colour in the emails to your customers, see Your logo, colour and notes), and team seats for inviting colleagues into the panel (Agency, up to 10, see Team & permissions).
What the limits mean
- Sites, staff and locations are counted across your whole account. At the limit, the panel tells you and adding another needs an upgrade. Removing a staff member or location frees the slot.
- Bookings per month counts bookings made since the start of the calendar month (UTC), across all your sites, not counting cancelled bookings or unpaid checkouts that lapsed. Once a Starter or Growth account reaches its monthly number, the widget stops taking new online bookings until the next month or an upgrade. Bookings you already have are not affected.
Managing your plan
Billing is owner-only and runs through Stripe. From the Billing panel you can:
- Choose a plan. With no subscription yet, this opens Stripe Checkout.
- Change plan. An upgrade is charged the prorated difference straight away, and the new limits apply once Stripe confirms the payment. A downgrade leaves a prorated credit for your next invoice.
- Open the customer portal to update your card, see invoices, or cancel.
If a renewal payment fails, Stripe retries the card and the panel shows a warning; booking keeps working meanwhile. If you cancel, the plan ends at the end of the period you paid for; after that, online booking pauses as it does after the trial. Your data stays exactly where it is.
Two kinds of money, kept separate
It is worth being clear about the two flows of money:
- Your subscription to WhenTap is the flat monthly plan above, charged by us.
- Your customers' payments for paid services go through your own Stripe account and pay out to you. WhenTap takes 0% of those bookings.
WhenTap never takes a cut of your bookings, and it never holds your customers' money.