FAQ

Short answers to the questions we hear most. For the deeper version of each, follow the links.

Do visitors leave my site to book?

No. The widget embeds on your own Webflow page with a single script tag, on your domain, in your design. There is no redirect to a WhenTap or Calendly page. See Embedding the widget.

What does "book against my CMS" mean?

Model your staff, services or locations as Webflow CMS Collections and WhenTap turns them into bookable resources, with your site staying the source of truth. Then each booking is written back into a Collection as a native CMS item. See Booking write-back to your CMS.

What is your cut of a booking?

Zero. Paid bookings run through your own Stripe account with WhenTap's platform fee set to 0%. WhenTap only charges a flat monthly subscription. See Billing & plans.

Which calendars do you support?

Google Calendar and Microsoft Outlook, both ways. Busy times block slots, and new bookings are added to the staff member's calendar. See Connecting Google & Outlook.

Can I take payment?

Yes, through Stripe Connect. Set a price on a service, turn on payment-required, and connect your Stripe. The customer pays at Checkout and the booking confirms once paid. See Taking payments with Stripe.

Are timezones and daylight saving handled?

Yes. Availability is computed in each staff member's timezone and converted to exact moments per calendar date, so daylight-saving never shifts a slot, and impossible clock-change times are skipped. See How booking works.

Can customers reschedule or cancel themselves?

Yes, through a private signed link in every confirmation. No login. A cancellation refunds any payment automatically. See Reschedule & cancel.

Can I run more than one site?

Yes. One account can hold several Webflow sites, how many depends on your plan. Agencies can add team members too. See Billing & plans and Team & permissions.

Do I need a developer?

No. Connecting Webflow is a click, setup happens in the panel, and embedding is one script tag in a Webflow Embed element. See Getting started.

What happens to my data if I leave?

Your bookings are already in your Webflow CMS and your payments in your own Stripe, so they stay put. You can also export everything as JSON, or delete your account and all its records, from the panel. See Team & permissions.

Still have a question?

Ask us on the Support page, or suggest something on Feature requests.