FAQ

Short answers to the questions we hear most. For the deeper version of each, follow the links.

Do visitors leave my site to book?

No. The widget sits in your own Webflow page, in a Div you place, in light or dark. There is no redirect to a booking page. The only time a visitor leaves is to pay, on Stripe's secure checkout, which brings them back to a confirmation. See Embedding the widget.

What does "book against my CMS" mean?

Model your staff, services or locations as Webflow CMS Collections and WhenTap turns them into bookable resources, with your site staying the source of truth. With write-back on, each booking is saved into a Collection as a draft CMS item. See Booking write-back to your CMS.

What is your cut of a booking?

Zero. Paid bookings run through your own Stripe account, and WhenTap adds no application fee. WhenTap only charges a flat monthly subscription. See Billing & plans.

Which calendars do you support?

Google Calendar and Microsoft Outlook. Busy times block slots, and new bookings are added to the staff member's calendar. See Connecting Google & Outlook.

Can I take payment?

Yes, through Stripe Connect. Set a price on a service, turn on payment-required, and connect your Stripe. The customer pays at Checkout and the booking confirms once paid. See Taking payments with Stripe.

Are timezones and daylight saving handled?

Yes. Availability is computed in each staff member's timezone and converted to exact moments per calendar date, so daylight-saving never shifts a slot, and impossible clock-change times are skipped. See How booking works.

Can customers reschedule or cancel themselves?

Yes, through a private signed link in every confirmation, up to a cutoff you set per service (24 hours before by default). No login. A cancellation refunds any payment automatically. See Reschedule & cancel.

Is there a free plan?

There is a 14-day free trial with no card needed. After it, pick a plan to keep taking online bookings; nothing is deleted if you don't. See Billing & plans.

Can I run more than one site?

Yes. One account can hold several Webflow sites, how many depends on your plan. Agencies can add team members too. See Billing & plans and Team & permissions.

Do I need a developer?

No. Connecting Webflow is a click, setup happens in the panel, and placing the widget is one click to add WhenTap to your site plus a Div with one custom attribute. There is no code to paste. See Getting started.

What happens to my data if I leave?

With write-back on, your bookings are in your Webflow CMS as draft items, and your payments are in your own Stripe; both stay after you leave. You can export your services, staff, locations, bookings and activity as JSON, or delete your account, from the panel. See Uninstalling WhenTap for what stays in your Webflow site and how to remove it.

Still have a question?

Ask us on the Support page, or suggest something on Feature requests.