Uninstalling WhenTap
This page lists what WhenTap changes in your Webflow site, what happens when you uninstall it, and what stays in your site afterwards, with how to remove each part.
What WhenTap changes in your Webflow site
- Webhooks: three per connected site (item created, changed, deleted), added when the site is connected. Removed when you pause or remove the site or delete your account. If Webflow does not accept the removal of a webhook, WhenTap tells you and tries again automatically for up to 7 days, keeping that site's Webflow token only for this; you can also delete the webhooks yourself in Webflow, under the site's Site settings, Apps & integrations, Webhooks. While your account has no active plan (the trial ended without one, or the plan was cancelled), WhenTap stops receiving your Webflow CMS content: it stops syncing at once and takes its webhooks off your sites at its next hourly check. Your data stays. Pick a plan and syncing resumes; the webhooks are put back at the next hourly check.
- Booking script: registered with Webflow and added to the site footer when you click Add to site on the Embed page. Removed by Remove from site, by removing the site, or by deleting your account. It reaches the live site only when you publish.
- Booking items: only if you turn on write-back, one draft item per confirmed booking in the Collection you pick, updated when the booking moves or changes status.
WhenTap never publishes your site, never deletes CMS items, and never changes pages, styles or items it did not create.
What you do by hand: place a Div with the data-whentap-service attribute where the widget should appear, and publish the site.
Before you uninstall
Remove in the site menu takes the script and webhooks off a site while WhenTap still has access, and ends WhenTap's access to that site's Stripe account. Account, Delete account does that for every site and deletes everything WhenTap stores (you type "delete my account" to confirm). If a webhook cannot be removed then, WhenTap names the site so you can delete it in Webflow (Site settings, Apps & integrations, Webhooks): WhenTap's tokens are deleted with the account, so it cannot try again. See Team & permissions.
When you uninstall
WhenTap is connected per site, so you uninstall it per site: in Webflow, open the site's Site settings, then Apps & integrations, find WhenTap under Connected Apps, choose View details, then Uninstall. Do this for every site you connected.
When you uninstall WhenTap from a site, Webflow removes WhenTap's webhooks and its booking script from that site (the script leaves the live site at your next publish). WhenTap notices within a day and shows that site as needing to reconnect. Once no site is left, WhenTap emails you once and deletes your account and its data 30 days later. Authorizing again before then keeps everything.
Removing WhenTap only from your workspace's Apps & Integrations list does not end its access to the sites you connected: those sites stay connected (Webflow turns off WhenTap's webhooks, and the booking script stays on the site). To leave completely, uninstall it from each site as above.
What stays in your Webflow site
These stay because they are your content:
- Every booking item WhenTap wrote into your write-back Collection (drafts, unless you published them). To remove them: open that Collection in the Webflow CMS, select the booking items, delete them, and publish.
- The Divs you placed for the widget (they show nothing without the script). To remove them: in the Designer, delete each Div carrying
data-whentap-service, and publish.
Your payments stay in your own Stripe account.