Locations
A location tells the customer where the appointment happens, and shows them how to attend. Locations are optional: if a service has none, the widget just skips the step. This page covers the four kinds and how they behave.
The four location types
- In person. A physical address the customer comes to. The address appears in their confirmation.
- Online. An online meeting. You can set a fixed meeting link that goes out with every confirmation, or leave it blank and the confirmation tells the customer that the business sends the meeting link. WhenTap does not create or send meeting links; you send it.
- Phone. You call the customer at the number they give when booking. The widget makes the phone number required for this type.
- We come to you. A mobile or home visit. The customer is asked for their address when they book, and it goes to you with the booking.
Attaching locations to a service
Create locations in the Locations panel, then attach one or more to a service. What the widget does depends on how many are attached:
- None, the location step is skipped entirely.
- One, it is used automatically, no step for the customer.
- More than one, the customer picks which location they want.
How the customer sees it
Each type produces its own "how to attend" line on the confirmation and the widget's summary:
| Type | What the customer is told |
|---|---|
| In person | The location name and address |
| Online | The meeting link you set, or that the business sends the meeting link |
| Phone | That you will call them at the number they provided |
| We come to you | That you will come to the address they gave |
"We come to you" needs an address
If a customer picks a "we come to you" location, the widget requires them to enter the address you should come to before it will let them finish. If it is missing, they see: "Please enter the address we should come to." That address is stored with the booking and included in your new-booking notification, so you know exactly where to go.
Where it shows up
The location and the how-to-attend text appear in the customer's confirmation email, on the widget's done screen, and in the booking's detail in the panel. The location is not one of the fields written back to your Webflow CMS; see Booking write-back to your CMS for the fields that are.
Removing a location
A location that has bookings is archived rather than deleted, so past bookings keep their address. It disappears from the widget and from your list.